FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are processed within 1–3 business days. After processing, most orders arrive within 10–20 business days, depending on your location.

2. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number so you can follow your package during delivery.

3. Do you accept returns?
Yes. We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please see our Return Policy page for full details.

4. Are digital downloads refundable?
Because digital products are delivered instantly, all digital downloads are non-refundable once the file has been delivered.

5. What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery, and we will make it right.

6. Can I change or cancel my order?
If your order has not yet been processed, we may be able to help. Please contact us as soon as possible through our Contact page.

7. Do you ship internationally?
Currently, shipping availability may vary depending on the product and location. Shipping options will appear at checkout.

8. How can I contact Com-Vee-Cozie?
If you have questions about your order, products, or policies, please reach out through the Contact page on our website and we will be happy to assist you.